1 Our average IT Support call wait time is just 7 seconds
That’s just 3 rings before being connected to one of our experienced IT support specialists based in the West Midlands. We provide permanent 1st, 2nd and 3rd line support if any issues arise, they are swiftly resolved – and we offer some of the best service level guarantees available.
2 Trusted IT Support from Microsoft Partners and Apple Consultants
PC Paramedics are the only company in the area with dual accreditation’s from both Apple & Microsoft. With this accreditation’s, you can trust that your critical IT systems and products are supported to the highest standard. Our team commits to the highest accreditation’s, certifications and training to deliver maximum value through our services. With over 50 years of combined IT knowledge, you can trust the services we’re delivering.
3 Personalised IT support for your business
We provide a consistent, named support engineer specifically allocated to you, who understands your individual IT system. You can directly contact our technical team whenever you require the support. There is no call queuing system, with all technicians locally based in the West Midlands.
4 Customised IT support package
Feel like the larger companies can’t offer you an off-the-shelf package that perfectly fits your business? We offer tailored consultancy & IT support solutions to fit your specific needs and communicate with external suppliers arranging the best terms and buying only what you need for your business.
5 Increase operational efficiency – dramatically reduce downtime
We take the panic out of emergency situations with automated back ups and data recovery. We can get your business back up and running in a matter of minutes. We provide cutting-edge recommendations, which will defend your IT systems against viruses, spyware, malware and other online threats.