We’re hiring!

Due to the continued growth of the business, PC Paramedics are looking to hire an experienced IT Support Technician to join the team. We are the only Apple Accredited company in the West Midlands and are also Microsoft Partners. This is an excellent opportunity to progress your career in IT. You will be part of a forward-thinking, ambitious company that is entering its next level of growth.

Microsoft Silver Partner and Apple Consultants

Job Information:
  • Full time – 35 hours per week
  • Shift patterns will be either 8am – 4pm // 9am – 5pm // 10am-6pm with 1-hour lunch
  • 18k – 21k Salary
  • 20 days holiday + bank holidays
  • Training
  • Employer contributed pension scheme

Your duties and responsibilities will include:

  • Answering calls via phone or email and logging tickets in Autotask
  • Providing technical support, resolving issues, and escalation of issues that cannot be resolved
  • Maintain ownership of tickets ensuring status updates and resolution according to SLA’s
  • Providing technical support remotely
  • Working with supplier support contracts to resolve complex technical issues
  • Perform diagnostic tests and troubleshooting to identify client issues
  • Provide customers accurate information on IT products and services
  • Explain and provide IT solutions to customers in non-technical and comprehensible terms
  • Offer recommendations to clients looking to purchase new equipment
  • Visiting our client sites to perform hardware installations, or resolve any issues that cannot be done remotely
  • Monitoring the health of client’s IT systems and backups
  • Respond to enquiries about hardware or software issues
  • Attend educational programs, workshops, and seminars to stay abreast with developments in the IT industry
  • Educate clients on procedures for resolving and preventing recurrence of a technical problem

The ideal candidate:

  • Has 2 year+ experience in a managed service provider (MSP) environment
  • Can manage time effectively in order to adhere to deadlines and support SLAs
  • Is self-motivated, comfortable working alone, or supporting other support desk staff
  • Has excellent customer service skills
  • Has strong communication skills, both written and verbal
  • Has experience with both Apple and Microsoft Operating Systems
  • Be able to balance workload
  • Be able to problem solve with suppliers and customers
  • Be able to maintain and grow technical knowledge related to the role
  • Is an excellent team player
  • Is customer focused
  • Has a positive attitude

Technical Skills and Qualifications:

Essential:

  • Level 3 or above qualification which is relevant to IT Support (e.g. Infrastructure Technician, ICT Systems Support, ICT Professional Competence etc…)
  • Fully familiar with Office 365 administration, including SharePoint
  • Ability to support our clients using the full range of Apple products (macOS, iOS, watchOS etc…) as well as those using Microsoft Windows
  • Experience with Active Directory and Open Directory
  • A fundamental knowledge of networking

Desirable:

  • Microsoft certifications
  • Apple certifications
  • Knowledge of PowerShell scripting
  • Mobile Device Management
  • Experience using Microsoft Azure
  • Understanding of VOIP

If you meet some or all the above then please get in touch, we believe in hiring the right person to fit in with the team and will train any technical skills that might be missing.

Job Type: Full-time

Salary: £18,000.00 to £21,000.00 /year

Experience:

  • IT Support: 2 years (Required)

Licence:

  • Full UK Driving Licence (Required)

Flexible Working Options Available:

  • Flexitime

Please apply here if you’re interested in the role.

 

we are here to help!

Our team are equipped to handle all manner of IT problems, and we’d love to solve yours.