Client Support – PC Paramedics

Client Support - How to

You’re a client and looking how to get support?

There are 3 ways to request support:

1) Log via below method

2) Send email to support@pcparamedics.it

3) Ring 0800 01 999 34

Want to learn about how quickly you can expect support? Click Below

Hello there,
This page has been created exclusively for you. We’re really excited to have you as a client and wanted to explain a few things in depth, so you can get a better understanding of the following:
What is a support ticket?
How to log a support ticket with us for both Windows and Mac systems.
Our SLA policy.
What is a support ticket?
Simply put, a PC Paramedics Support Ticket is a uniquely numbered record of your communication with ourselves. Once logged, your ticket will be assigned to an IT Technician with the correct skill set to deal with the issue. It’s our own direct and personal communicative method with you.

How do I log a ticket?
There are currently three ways you can log a ticket with PC Paramedics. Firstly, you can call us, 0800 01 999 34. Alternatively, you can email support@pcparamedics.it or log a ticket via the support agent.

Logging A Ticket Via Windows

Firstly you need to locate the arrow in the bottom right hand corner of your screen. If you’re using two screens you’ll find this on the left one, in the bottom right hand corner.
After clicking on the arrow, a menu will appear. You need to right click on the icon circled. This is the Support Agent.
Just click on ‘Request Support’ and you can get in touch with one of our technicians!

Logging A Ticket Via Apple Mac

1. Click the bar highlighted in purple

2. Complete the form, a technician will get back to you soon!

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