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Passionate about technology with strong skills in both Apple and Microsoft platform, PC Paramedics believe that balance is a big deal here. We'll give you the opportunity to make your mark with your work, whilst enjoying your wider interests too. We believe that creates the winning formula.

Marketing Assistant

IT Support Apprentice

Description:

As an IT Support Apprentice, you’ll be working closely with our Second and Third Line technicians as they support our existing and new customers’ IT requirements.

You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers.

We work to strict Service Level Agreements with our customers and you’ll be responsible, after training, for the quality of information logged into our Call Management system – you will be expected to accurately log support tickets into our Call Management system in a timely manner.

We expect you to be self-motivated, efficient and well-organised with a keen eye for
detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word and Excel.

Specific duties will include (but aren’t limited to):
• the timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails;
• using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions;
• recognising when a call is urgent and escalate accordingly ;
• carrying out configuration and testing of new kit prior to install at customer site;
• the ability to work as part of a team, whilst remaining self-motivated in managing your own workload;
• the ability to demonstrate an excellent customer service focus when dealing with clients.

Person Specification

Confident
Strong interpersonal skills
Polite, Friendly & Diplomatic manner
Good sense of humour
Willing to respond to criticism
Hungry to succeed
Ability to prioritise tasks
Good understanding of customer care
Driven and Ambitious
Ability to thrive in pressure or stressful situations
Proactive and demonstrating initiative
Ability to work as part of a team and individually

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Technical Sales Apprentice

Description:

We are currently looking for someone to fill a new role as a Technical Sales Apprentice. This person will work within our Norton Canes team to research, identify and target potential leads in order to expand our customer base.

On a day to day basis we would expect this individual to:

Liaise with existing customers to identify potential opportunities to grow revenue
Maintain two way communications between customers and internal teams
Work with our Marketing team to help with events, social media and material for our website
Work with the team to attend events and submit proposals for potential customers
Work to understand customer priorities and how we can achieve these through the use of technical solutions
Work with technical support team to ensure we are aligned and understand outstanding customer issues.
Meet with customers and end users to measure satisfaction
Suggest/Identify opportunities that could improve our existing processes and service.

Person Specification

Confident
Strong interpersonal skills
Polite, Friendly & Diplomatic manner
Good sense of humour
Willing to respond to criticism
Hungry to succeed
Able to generate ways to attract new clients
Ability to prioritise tasks
Good understanding of customer care
Driven and Ambitious
Ability to thrive in pressure or stressful situations
Capacity to understand basic budgeting skills and finances
Proactive and demonstrating initiative
Ability to work as part of a team and individually