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As a business owner,when you’re looking for a trustworthy, dedicated MSP company to support the IT infrastructure of your organisation, it can be a real struggle. I know its important for you to know why we’re different from other companies, what services the team can offer you and how we’re going to benefit your business in a successful way. In this blog I’m going to explain to you first hand, what makes PC Paramedics different.
Any IT company can tell you they’re proactive, fast to respond and can help your business but what really makes a good IT support company stand out amongst the crowd.
This is a question I actually find really easy to answer, firstly starting with the biggest thing that separates us from the crowd…
Many modern small-medium business have began to use Apple hardware in tandem with Microsoft Windows. It can be difficult to find an IT team who support both, and harder still to find an IT team who can get them working together seamlessly. PC Paramedics have 50 years combined expertise in supporting both purely Apple based environments, and those that mix Apple and Windows. Thanks to our experience, we are confident we will be able to support whatever hardware you choose to use.
I know how stressful it can be trying to get a hold of your IT Support team with a rising issue. There’s panic and disappointment. Why aren’t they picking up? They’ve been paid to do this! That’s why we created a standard SLA target. We want you to be sure that your issue is being prioritised and dealt with accordingly. We can also assure you that your call will always be answered within 3 rings.
We genuinely have a duty of care with our clients and want to support them in any way possible. You’ll always be updated with ways we think your IT system can benefit you further and you’ll be given consistent honest advice. It’s just the PC Paramedics way.
If any of the tech team see an early issue that will arise, you’ll be sure to know. We’ll never keep you in the dark, unlike some other companies. We would never recommend cheap hardware that won’t perform well or last as long as what we know. The team never cut corners or over charge. We’re just a niche team of individuals doing what we love and what we’re best at.
Do you have a question about your IT or just need some assistance?
Call us! 0800 01 999 34
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No obligation. Just straightforward advice.
We provide support when something stops working, so your team is not left dealing with IT issues alone.
Each issue is handled by someone who understands your setup, allowing us to respond quickly and resolve problems without unnecessary back and forth. Whether it is a small fix or something more urgent, we focus on getting things working again as soon as possible.
We also help with day-to-day questions, giving your team clear guidance and practical support when they need it.
Whether support is needed remotely or on-site, we make sure problems are resolved with minimal disruption to your business.
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We look after your Apple devices over time so everything continues to run as it should.
Devices are kept up to date, settings remain consistent, and any changes are handled in a controlled way. This helps prevent small issues from turning into bigger problems and keeps everything running smoothly.
We make sure your devices stay organised and easy to manage as your business grows, without adding pressure to your internal team.
Whether you have a handful of devices or a larger setup, we help you stay in control without needing to manage everything yourself.
Want to simplify management?
We prepare your Apple devices so they are ready to use from the moment they arrive.
Each device is set up with the correct user access, applications, and settings, so your team can start working without delays or confusion. There is no need for manual setup or trial and error.
We also make sure your devices are connected properly to your existing systems, so everything works together as expected from day one.
Whether you are setting up a few devices or rolling out across your business, we keep the process simple, consistent, and reliable.
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