What Makes Us Different?

As a business owner,when you’re looking for a trustworthy, dedicated MSP company to support the IT infrastructure of your organisation, it can be a real struggle. I know its important for you to know why we’re different from other companies, what services the team can offer you and how we’re going to benefit your business in a successful way. In this blog I’m going to explain to you first hand, what makes PC Paramedics different.

Any IT company can tell you they’re proactive, fast to respond and can help your business but what really makes a good IT support company stand out amongst the crowd.

This is a question I actually find really easy to answer, firstly starting with the biggest thing that separates us from the crowd…

Did you guess it? Our duel accreditation. We’re actually the only Apple Consultants in the West Midlands, whilst also being Microsoft Silver Partners. You can see in the above picture taken of our meeting room wall that this is something we’re very proud of. Our technicians have both the knowledge and expertise in these fields to ensure you get the best possible service you can from us.

Many modern small-medium business have began to use Apple hardware in tandem with Microsoft Windows. It can be difficult to find an IT team who support both, and harder still to find an IT team who can get them working together seamlessly. PC Paramedics have 50 years combined expertise in supporting both purely Apple based environments, and those that mix Apple and Windows. Thanks to our experience, we are confident we will be able to support whatever hardware you choose to use.

Top Tier First Line Tech Support

I know how stressful it can be trying to get a hold of your IT Support team with a rising issue. There’s panic and disappointment. Why aren’t they picking up? They’ve been paid to do this! That’s why we created a standard SLA target. We want you to be sure that your issue is being prioritised and dealt with accordingly. We can also assure you that your call will always be answered within 3 rings.

We genuinely have a duty of care with our clients and want to support them in any way possible. You’ll always be updated with ways we think your IT system can benefit you further and you’ll be given consistent honest advice. It’s just the PC Paramedics way.

Our Duty Of Care To You

If any of the tech team see an early issue that will arise, you’ll be sure to know. We’ll never keep you in the dark, unlike some other companies. We would never recommend cheap hardware that won’t perform well or last as long as what we know. The team never cut corners or over charge. We’re just a niche team of individuals doing what we love and what we’re best at.

Do you have a question about your IT or just need some assistance?

Call us! 0800 01 999 34